Returns & Exchanges

At HiBy, we stand behind the quality of our high-fidelity audio equipment and offer a 30-day return window for items in their original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for refunds or replacements.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team at [email protected] with your order number and the reason for the return to receive an Authorization Merchandise (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all accessories, cables, and manuals, ensuring the RMA number is clearly marked on the outside of the box.

• 3.
  Ship the Item

  Send the package via a trackable shipping service to the return address provided by our support team; please note that customers are responsible for return shipping costs unless the item is defective.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and functionality, we will process your refund or exchange within 5-7 business days to your original payment method.